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Operations Manager Job Description

Charlie S
The operations manager's job, as the term suggests, is to oversee the smooth functioning of the company's operations, in order to facilitate productivity. Let's take a finer look at the duties and responsibilities.
The operations manager can easily be termed as the person who runs the show in any company. The actual duties assigned to this post may differ in each company, but the basic responsibilities include devising planning strategies, overseeing their execution, and ensuring their uninterrupted functioning, which results in optimized productivity.
In short, an operations manager needs to come up with ways to make the day-to-day functioning of the company smooth sailing.
An operations manager is responsible for coordinating production activities of the company and providing the best service to clients to maximize company revenues and profits. Which is why companies choose to recruit a well-qualified and experienced person for this post.
He has to plan effective strategies to ensure the profit and financial well-being of his company. He works closely with the other departments such as production, human resources, finance, accounts, marketing, and plans the long-term as well as the short-term goals of the organization.
Additionally, he also discusses each and every aspect of the development plans with the top-level management of the company. Thus, the presence of leadership qualities and effective communication skills are a must in any person aspiring to work in this area.


  • Coordination happens to be one of the foremost duties. He is expected to liaison with different departments within the company and co-ordinate their functioning.
  • He is responsible for budgeting, which involves making appropriate monetary allocations that maximize outputs along with ensuring profits.
  • An operations manager also needs to proficiently maintain a balance between the quantity of work and the quality of the output. Any discord in this area can lead to problems in the company.
  • Employee safety is another vital responsibility of the operations manager.
  • He needs to ensure communication within separate departments of the company so that the flow of work does not get interrupted.
  • Inventory management and quality control is primarily supervised by the operations manager.
  • In some organizations, he may also have to evaluate employee performance and look into hiring new people.
Further, an operations manager is someone who has to answer client queries regarding the products or services being delivered. In the event of a dispute or an altercation with the client, he is expected to intervene and settle the matter as amicably as possible.
The role played by an operations manager in the advertising, distribution and marketing of goods and services of the company is also significant.
Since he is more or less in charge of overseeing the entire operation of the company, he is often consulted for questions related to the growth and development of the business, raising money to complete the projects or for queries related to insurance and taxation.
The job description may also consist of representing the company at different platforms such as conferences, meetings or seminars. One should possess complete knowledge related to the expansion plan of the company, its growth details, current projects and the future prospects as well.
Among the financial functions, helping in the creation and management of the yearly budget of the company is an important task. He also works closely with the legal associates of the company and discusses the legal issues for the advancement and protection of the company plans.


As with most managerial positions, the salary offered to operations managers depends upon their experience, qualifications and skills. We often see ably-qualified professionals working with multinational companies, earning cushy salaries.
The average salary of these professionals is believed to be around USD 63,000 per year. This figure can cross the USD 110,000 mark annually, after gaining around ten years of quality experience. If we go by the knowledge of market experts, an operations manager who has the requisite skills and talent will surely be able to build a financially secure career.
The operations department is the center of activity in any company as it holds the reins of its functioning. The manager of this department is constantly in the midst of all the action. So, he needs to be a master multitasker. You have to be prepared to put in hectic hours, coupled with complete dedication to the company. Financial rewards will soon follow.