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Medical Director Job Description

Dr. Sumaiya Khan
A medical director's job entails taking care of all the activities that take place in the department while providing quality health care. This write-up has more details of this job profile.
A medical director is a professional who is the leader of a department or a medical facility. One of the most sought after medical jobs, he is a physician who implements policies, procedures, and who decides what is best for the organization.
He also oversees all the training and continuous education programs, so as to keep his staff updated. And all these efforts aren't for nothing―the average salary is around USD 215,500 per year, depending mostly on experience, location, and type of organization.

Job Profile

  • Develop, coordinate and supervise staff within the department and in other departments.
  • Oversee evaluation and management of clinical practices within all the departments.
  • To ensure that there is adequate staff with appropriate training in the department, and exceptional customer service that provides quality health care.
  • In charge of assigning and reviewing the work of the staff of his department.
  • Providing for and recommending selections, promotions, awards, and corrective actions, as needed within the department. This is done by participating in the production of setting performance standards for the staff, and then monitoring, assessing, reviewing, and evaluating employee performance based on those established standards.
  • Supporting, communicating, and facilitating corporate-wide employee programs and policies, like pay policies, working overtime policies, etc.
  • Providing clear and concise verbal and written instructions regarding running the department, to ensure that they are understood.
  • Ensure that the staff is updated on changes regarding the working style of department or payment.
  • Listen and ask for feedback from staff and customers. Effective interpersonal communication is very important.
  • Check whether a patient needs additional assistance to understand the treatment plan or has any other doubts.
  • A medical director has to counsel and instruct customers and family members either directly or with the help of a referral, whichever is more suited to the requirement at that point of time. He needs to adjust his communication style so as to fit the receiver of the message.
  • Proper usage of the computer system so as to obtain necessary customer information, order required laboratory tests, and to check messages.
  • To ensure the efficient and effective flow of customers throughout the department, while also ensuring that they are being properly treated and taken care of.
  • Intervene and diffuse any situation involving agitated, confused scared or emotional customers and family members. He has to be patient and reassure them that the offered treatment is the best available.
  • Abide by policies, procedures and laws to ensure that the best interests of the organization are kept in mind while providing quality health care.
  • Resolve any kind of argument or misunderstanding that may crop up between the medical staff. Sometimes, there tends to be a disagreement over the diagnosis or the treatment plan that is chalked out for a patient. In such cases, it is important to amicably resolve the dispute in the best interests of the staff and the patient.
  • To ensure that a clean and safe work environment for the staff is maintained, including adequate supplies and upkeep of the unit and equipment. He also needs to update employees on health records, and assist in disaster planning and other such activities that the staff and organization may have to face.
These are all the requirements that are a part of a medical director's job. All said and done, the most important part is to participate in fulfilling the mission, vision, goals, and objectives of the organization, while ensuring that there are arrangements made for providing the best possible health care to all patients.